We collect the following types of information when you use our website or place an order:

We use your personal information only for legitimate business purposes:

• To process and fulfill your orders
• To contact you about your order status via WhatsApp or SMS
• To arrange delivery through our courier partners
• To respond to your queries and provide customer support
• To send promotional offers and updates (only if you have subscribed)
• To improve our website, products, and services
• To detect and prevent fraud or unauthorized use
• To comply with legal obligations

We do not sell, rent, or trade your personal information to any third party. We only share your information in the following limited circumstances:

• Courier Partners: Your name, phone number, and delivery address are shared with our courier service to deliver your order
• Payment Processors: If you pay online, your payment details are processed securely by our payment gateway — we do not store card details
• Legal Requirements: We may disclose your information if required by law or government authorities
• Business Transfer: In the event of a merger or acquisition, your information may be transferred to the new entity

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We use cookies for:

• Keeping items in your shopping cart
• Remembering your preferences and settings
• Analyzing website traffic and user behavior (via Google Analytics)
• Retargeting ads on Facebook and Google (via Facebook Pixel and Google Ads)
• Improving website performance

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We use Facebook Pixel on our website to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram. This technology collects data about your interactions with our website.

• Facebook Pixel may track pages you visit and actions you take on our website
• This data is used to create custom audiences for advertising purposes
• You can opt out of Facebook’s data collection through your Facebook Ad Settings
• For more information, visit: facebook.com/privacy/explanation

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server
• Access to your personal data is restricted to authorized personnel only
• We regularly review and update our security practices
• Payment information is processed through secure, PCI-compliant payment gateways

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Order data is retained for up to 2 years for accounting and legal purposes
• Customer accounts data is retained until you request deletion
• Marketing data (email subscribers) is retained until you unsubscribe
• Website analytics data is retained for up to 26 months

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Unsubscribe: Opt out of marketing communications at any time
• Objection: Object to processing of your data for marketing purposes

To exercise any of these rights, contact us at saadourscents@gmail.com or via WhatsApp at +92 344-4432902.

Our website may contain links to third-party websites such as our social media pages (Facebook, Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: